THESE TERMS AND CONDITIONS (“Conditions”) DEFINE THE BASIS UPON WHICH Ride With Us WILL PROVIDE YOU WITH ACCESS TO THE Ride With Us PLATFORM, PURSUANT TO WHICH YOU WILL BE ABLE TO PROVIDE CERTAIN TRANSPORTATION SERVICES TO CUSTOMERS ON RECEIPT OF ORDERS MADE THROUGH Ride With Us PLATFORM. THESE CONDITIONS (TOGETHER WITH THE DOCUMENTS REFERRED TO HEREIN) SET OUT THE TERMS OF USE ON WHICH YOU MAY, AS A DRIVER, USE THE Ride With Us AND PROVIDE THE TRANSPORTATION SERVICES. BY USING THE Ride With Us, YOU INDICATE THAT YOU ACCEPT THESE TERMS OF USE WHICH Ride With Us AMONG OTHER THINGS, TO ALL SERVICES HEREINUNDER TO BE RENDERED TO OR BY YOU VIA THE Ride With Us WITHIN THE UK AND THAT YOU AGREE TO ABIDE BY THEM. PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE YOU START TO USE/WORK WITH THE Ride With Us AND/OR PROVIDE TRANSPORTATION SERVICES. IF YOU DO NOT AGREE TO THESE TERMS OF USE, YOU MUST NOT USE THE Ride With Us OR PROVIDE THE TRANSPORTATION SERVICES.
DEFINITIONS AND INTERPRETATION
In these Conditions (unless the context otherwise requires), the following words and phrases shall have the following meanings:
• “Ride With Us” means the Ride With Us (minicab services ltd) which provides a platform for access to the Services and is owned by Ride With Us;
• “Collection Location” means the locations as notified via the Ride With Us, from which the Customers are to be collected;
• “Customers” means the customers identified via the Ride With Us who wish to engage Transportation Services;
• “Customer Personal Data” means Personal Data of the Customer which is processed by either party/partners/ contractors in connection with these Conditions;
• “Drop off Location” means the location notified by the Customer using the Ride With Us, which will be the final destination of the Transportation Services;
• “Driver” means a person who is an independent vehicle owner or Company Driver (Private Hire) and Rental car (Private Hire ) provide Services who has accepted these Conditions with Ride With Us to provide transportation services to Customers who place Orders in the Ride With Us, as an independent contractor working on his or her own account
DRIVER REQUIREMENTS
In order to provide the Transportation Services, you must have
• A valid full UK drivers licence which you have held for longer than 3 years /36 months; connection with, TFL/DVLA (T&C) a breach by you of this Condition
• Have valid Private Hire Insurance
• MOT Valid for Six Months
• Hold a Private Hire licence valid in the local area where you will provide the Transportation Services;
• Have a clean and well maintained vehicle for the provision of Transportation Services;
• Have anti virus software installed and maintained on your device which will provide Ride with Us Appropriate security against unauthorised access to Customer Personal Data not download any software or work with any other privet hire company or other Ride with Us and its partners which may interfere with or modify the Ride with Us or its operation.
• You hereby that you will not refused any job which is assigned by Ride With Us and provide excellent service at your best
• Ride With Us reserves the right to give priority to Drivers that have better operational performance, and to exclude (temporarily or permanently) Drivers that do not meet the Minimum Requirements and any other operational threshold set by Ride With Us in the future.
• You agree that you will maintain the Minimum Acceptance Rate
• Abide by the terms of any contractor standards issued by Ride With Us from time to time and You must notify Ride With Us immediately if you do not have any of the Minimum Requirements and you must cease to provide the Transportation Services immediately
• You warrant that you will provide the Transportation Services in full conformity to the Minimum Requirements and shall not do anything in contravention of these requirements and/or which may threaten the validity of, or limit the cover provided by, such Minimum whether or not referenced herein;
• At all times when providing the Transportation Services, you acknowledge and warrant that you will comply with the requirements of the Equality Act 2010 (as amended) and any other Ride with Us likable Law. You acknowledge that as a requirement of your Private Hire/private hire licence you are required to be a “fit and proper person” and you agree that you will at all times maintain this status and not act in a manner that could reasonably be considered to be contrary to this requirement.
• You acknowledge and agree that when accepting an Order, you will immediately update the Ride with Us when you reach the Collection Location and the Delivery Location and when the Customer enters your vehicle if you are required to wait for the Customer. You acknowledge that if you fail or delay in updating the Ride with Us, this will be deemed as fraudulent activity and you may put fine (in whole or in part) for the Transportation Services and/or your access to the Ride with Us may be suspended.
• If, during the provision of the Transportation Services, you are involved in an accident or you are involved in any incident involving a Customer, you must immediately notify Ride With Us by contacting our customer service centre on the number provided in the Ride With Us
The material displayed on the Ride with Us is provided without any guarantees, conditions or warranties as to its accuracy. You must bear the risks associated with the Ride with Us, the Services.
To the fullest extent permitted by law, Ride With Us (including its officers, directors and employees) and third parties (including any agents or sub contractors) connected to it hereby expressly exclude:
All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity in it provision of the Services and/or use of the Ride With Us; and any liability arising under or in connection with use of, or inability to use, the Ride With Us.
and/or Services use of or reliance on any content displayed on the Ride With Us incompatibility of the Ride With Us with any of your electronic and/or mobile equipment, devices, software or telecommunications links and unsuitability, unreliability or inaccuracy of the Ride With Us and/or the Services. To the fullest extent permitted by law you acknowledge and agree that Ride With Us will not be liable to you or any third party for any indirect or consequential losses or for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, loss of goodwill, wasted management and/or office time, however arising and whether caused by tort (including negligence), breach of contract or otherwise, (even if foreseeable) resulting from your use of the Ride With Us and/or Services.
Ride With Us will not be liable for any loss or damage caused by a virus, distributed denial of service attack, or other technologically harmful material that may infect your electronic and/or mobile equipment, computer programs, data or other proprietary material due to your use of the Ride With Us and/or the Services or to your downloading of any content on it, or on any website linked to it. Ride With Us shall not be in breach of these Conditions nor liable for any delay in performing, or failure to perform, any of its obligations under these Conditions if such delay or failure results from events, circumstances or causes beyond its reasonable control. Subject to the remainder of this Condition, Ride With Us total liability to you in connection with these Conditions and the Services, however arising whether caused by tort (including negligence), breach of contract or otherwise, shall be limited to the Fees payable to you in relation to the Order in which the liability arose.
INDEMNITY
By accepting these Conditions you agree to defend, indemnify (compensate) and hold Ride With Us, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents, harmless from all and against any and all claims, costs, damages, losses, liabilities and expenses (including attorney’s fees) arising out of or in connection with: Your violation or breach of these Conditions or any Ride With Us liable Law or regulation, your violation or breach of any rights of any third party, including Customers; or your use or misuse of the Ride With Us and/or Services.
Requirements. In addition, you must only accept Orders that are in accordance with the conditions and requirements of your Private Hire licence, including any zoning requirements. You shall indemnify Ride With Us against all liabilities, costs, expenses, damages and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other professional costs and expenses) suffered or incurred arising out of, or in
These Conditions shall exist for an indefinite period of time. However, you may terminate your agreement with us at 3 weeks’ notice time by permanently deleting the Ride with Us installed on any device/text/mail and deactivating your account.
Ride with Us is entitled to terminate its provision of the Services to you or your exercise to use the Ride with Us, with immediate effect, by disabling your account or otherwise preventing you from accessing or using the Ride with Us by any means, at its sole discretion.
Your Driver Account and the Services are personal to you, and therefore you may not assign, sublicense or transfer in any other way your rights and obligations under these Conditions of use to any third party. However, if necessary, Ride with Us may freely assign its rights and obligations with your consent and will notify you before assigning them.
Drivers are expected to drive safely at all times. Driving a company vehicle, rented vehicles, a personal vehicle or other vehicles on behalf of the Ride with Us is a privilege, not a right. The safety of passengers, pedestrians and others is every driver's highest priority. The following rules are included by reference on the credentialing
Form and, by submitting credentials each driver agrees to abide by the following terms, conditions, and rules and regulations.
Drivers will:
• Have and carry valid documents requested by TFL while driving.
• Not permit any unauthorized person to drive the vehicle. Unauthorized drivers may be personally liable for any accident or loss and know and observe all traffic laws, ordinances and regulations.
• Not transport unauthorized passengers. Not transport any alcohol (unless specifically permitted, e.g., dining or conference services), drugs, or other contraband.
FOLLOW THESE MINIMUM SAFETY REQUIREMENTS
• Never permit total occupancy to exceed the number of seat belts.
• Use safe driving principles, practices and techniques at all times.
• Not drive under the influence of drugs or alcohol. Not drive if using a medication that impairs judgment, reflexes or alertness.
• Not use a cell phone (including "hands free" cell phones, texting, PDAs, computers or any other device)when the vehicle is moving or engage in other distracting behaviour. If the driver must make or take a call or text message, the vehicle must be safely stopped and secured (parked), before using a cell phone.
Be reasonably satisfied that the following parts and components are in good working order
♦ Service Brakes ♦ Parking Brake ♦ Steering Mechanism ♦ Lights/Reflector Devices ♦ Tires/Wheels ♦ Horn ♦. Windshield Wipers/Washers ♦ Rear-Vision Mirrors ♦ Coupling Devices Report any defects immediately to the vehicle coordinator to determine if the vehicle is safe to operate. PERFORM REQUIRED ADMINISTRATIVE RESPONSIBILITIES
(INSPECTION MAY PLACE ANYTIME)
Report all accidents or traffic violations involving or while driving on Immediately report any changes in license status (such as points, suspension or revocation) and any other at-fault accidents that occur whether or not the accident or violation occurred while driving Personally assume responsibility for any and all fines or traffic violations associated with use of a vehicle or privately-owned vehicle used on.
Agree and accept that failure to follow driving rules may result in temporary or permanent suspension of driving privileges, or have more serious consequences. Such as fine, loss or damage demand from driver
Ride With Us cannot be held accountable for any loss financial, professional, missed connection times, due to adverse weather, traffic conditions, road traffic accidents or road closures or being given the wrong booking information by the controller/customer or customer booked it online and got the booking reference but driver did not get any confirmation from etc.
All Drivers must be available during their shifts,
Drivers must ACCEPT all jobs sent to them, any issues can be answered later
Please let us know your timing, days
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Bank Holidays/ Public Holidays/ Religious Holidays
As we are following the TFL (rules & regulations) in case of complaints you must aware of the circumstances and must not try to resolve directly, In the event of any complaint you should report to the management and explain briefly as soon as possible. Failing to do that would be reported to TFL .
Driver are allowed in the office when requested:
• Please read job details and instructions very carefully (PDA & Text)
• Must keep update status of job on PDA
• Make sure arrived at pickup address 5 minutes before the given job time (no calls and text before time) Driver can call after 5 mins at arrivals & wait there 15 mins in case of NO Contact. (After that must call before leave)
• If you think you are Ride With Us passing late on job please ensure call and update customer for expected time of arrive (Always have/use Bluetooth or hands free)
• Standard luggage assumes that one medium Size suitcase carry up to 23kg. Any extra luggage that the driver of Private Hire Vehicle cannot provide accommodations is the responsibility of the driver (No luggage is allowed on the seats)
• Ride with Us may mention about the meeting point where both passenger and driver must agree too. Failure to meet the passenger at the meeting point may decrease further charges such as waiting time and extra car park or otherwise, The fine to be charged in such situation will be decided by Ride With Us Minicabs (subject to a minimum of £5.00)
• No additional charge for any flight delays time will be adjusted accordingly, if flight is delayed or early. It is noteworthy that 99% of our customers only pay fixed booking price
• It is your responsibility to inform Ride with Us if you could not locate the passenger
• Please let us know well in advance at least 2 or 3 days before if you have any appointment or holiday plan (least 12 hrs exceptional other than emergencies)
• Please note if you want to leave the work with us you will need to give us notice before two week in advance and balance will be clear in next two weeks because of any fine and penalties related to any jobs you done.
• No Notice No deposit or balance will be paid as it will be a breach of contract
• If Jobs been reallocated/ cancelled so please remove it from your system. The Boss will be notified about the change of driver/ Refusal and you may be penalised for rejection. To avoid with future bookings, please ensure you inform your availability at least 12 hr so bookings make live as soon as they Ride With Us on our dashboards
Meet & Greet must be Inside Arrival Airport Terminal, if not inside in 17 minutes driver fine may be imposed £20 ( other than ask from office/customer) All risk is yours in case of complaint
Keep Checking Live Flight Arrivals and arrive airport at landing time (NO Controller responsibility)
No jeans, no Trainers, no Huddles
Must sure that Vehicles full tank of petrol/diesel as with customer is not allowed to stop and refill the tank
Always look after the customer, car should be neat and clean, Flight track yourself Read the Job Text thoroughly (baby seat, cash or account job, number of passenger l and Luggage saloon estate or mpv )
Try to accommodate customer yourself if he want to change or edit the job let us know,
Always provide us the feedback in relate to customer
Please ensure clean all crockery after use otherwise you will not find anything to use again and put all rubbish in bin don’t leave your food in Office
Fixed price Rides must not differ from the drivers chosen route any deviation will result in the journey reverting to a fare decided by Ride with Us Minicabs.com will decide charges after considering the extra mileage and delay instigated either by the prevailing traffic conditions or by passenger.
It is advised that you save our office phone number 02030928299 and e-mail ride.with@yahoo.com.
Any mistake / errors / confusion made by driver for his/her self or on behalf of someone else of the Private Hire Booking will result in a charge of a minimum of £20.00 dependent upon the severity of the fouling.